1. Technical Training Service
To help user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.
This training is including the installation, commissioning, operation and maintenance. Strive to make the user use it according to our training and system construction documentation can be independent management, operation, maintenance the whole system.
2. Guaranty and Warranty
Each part of the equipments will be strict inspected, to make sure the quality before package, and a minimum of fault rate. Follow the guidelines “fully protect the user’s investment and efficiency, fully meet the requirement of user and reduce their burden.”
a). Customer Satisfaction Surveys
Our company will organize satisfaction surveys according to customer feedback. During this survey, the user can propose any quality problem and opinions, the company will be listened modestly, treat and make record survey to customer problem then solved carefully for customers.
b). After-sale Service
The after-sale department will be in touch with the customer at the first time, effectively communicate with customers about the problems. For general failure problem, the after-sale team will solve by telephone or network remote ways in time. For unable to remove the sever faults problem, after-sale team will arrive on time to solve the problem.
c). Lifetime Service
Even though the roduct is beyond warranty period, we still provide paid on-site maintenance repair service, only charge the basic cost. While users can still get free maintenance technician team of regular service instruction, remote technical assistance and other services.
3.Service Purposes
Effective use of fragrance in the environment is not just as simple as installing fragrance diffusers. We will provide the best solution according to the client's business needs and ensure that the client is satisfied.
4.Service Process
Preliminary consultation: confirm demand, choice of fragrance
Inspection facilities: on-site inspection, operation requirements, air flow and flow of people observed briefings.
Design proposal: fragrance diffusion diagram, fragrance review, proposal proposal
Fragrance development: the fragrance type is determined and the fragrance is customized.
Installation, monitoring and service: system installation, use monitoring, service call at any time, customer experience
5.Odor control
We help you turn customer complaints into compliments. If you need to suppress and eliminate unpleasant odors in the environment, then our odor elimination service will be a perfect solution. Most of the scent types of KWS have the function of neutralizing peculiar smell, so as to achieve the effect of eliminating peculiar smell.
